It puts your company’s logo on your Viber profile, while through its rich media features it helps you craft nice, compelling messages, which include a call-to-action button at the bottom and can lead people to your website, increasing conversions and enjoying up to 50% click-through rate.īy using Viber as your messaging channel, you don’t only increase engagement and conversions but can also design, manage and maintain personalized 1:1 conversations.Υou can converse with your audience in a targeted and personalized way and gain access to accurate insights about how your message resonated with your audience, and what you should do to improve it. Viber Business Messages makes sure of that. It goes without saying that people are more likely to engage with a message from a contact they know and trust. More engagement, more personalization and more conversions And joining the conversation is one of the most personal ways of communicating with your audience, making it even more effective.

Using Viber for business will help you reach users and customers directly, right where they are, doing what they always do, texting with their mobile phones. Therefore, it becomes more than clear that such penetration and user familiarity means its potential for brands is substantial too. Viber is one of those widely popular messaging apps used by over a billion unique users worldwide and every minute 7 Million Interactions take place on the platform.Īs the numbers suggest the platform is an online space that is already massively popular, with users heavily relying on it in their daily lives. We will just let the numbers do the talking. They may contain emoticons, images and/or buttons. These are messages whose goal is to motivate customers to shop. Promotional messages are designed to promote new products and discounts or special offers. They may contain plain text or hyperlinks.ģ. Their purpose is to deliver useful information to the user, avoiding any display of marketing content. Transactional messages can be used to inform regarding an account balance or to offer a delivery status update.

They are widely used to connect customers with your customer care, offer products and services and collect feedback and reviews.Ģ. This type of Viber message is completely free and there are no limitations on messaging or amount of contacts. Conversational messages can be used by customers to interact with your brand. Types of Viber Business Messages:ĭepending on your business needs Viber Business Messages are divided into 3 main types:ġ. So, let’s dig deeper and get a better understanding of the channel. It is way cheaper than SMS, yet it allows you to do so much more. With 7 million interactions happening every minute, more than 1 billion users, and 260 million monthly active users, no one can deny that Viber is an ultra-popular communication channel and one of the top 10 downloaded apps of all time. All this through a verified business account (indicated with a blue tick beside the business name). They can receive information and status updates regarding their favorite services and on the other hand, brands can communicate with them using rich media, such as images, videos, and documents. Through these messages customers can directly contact the banks, brands, retailers, you name it, that they have subscribed to. Viber Business Messaging allows businesses to communicate, either 1-way or 2-way, with customers who have subscribed to them, through their channel of choice.

Meaning of viber out